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FAQs & Shipping Info


Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer process the orders, which takes an additional 2 days.

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 10- 20 business days.

FAQS

WHEN WILL YOU SHIP MY ITEMS?
  • - All items are subject to a handling period before they are dispatched.
  • - 99% of orders leave the warehouse within 2 days of payment.
  • - We will notify you by email when your items have been shipped.
HOW MUCH DOES IT COST TO HAVE SOMETHING DELIVERED?

- rockiyo.com offers Free Shipping on every item on our website, at any quantity.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

LOST/MISSING PACKAGES

Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.